Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Ignite platform at igniteagent.ai ("Platform"), operated by DHABIAI AUTOMATION – FZCO, trading as Ignite Agent ("Ignite," "we," "us," or "our"). By creating an account or using the Platform, you agree to these Terms.

If you're agreeing on behalf of a company or other legal entity, you represent that you have authority to bind that entity.

1. The Service

Ignite is an AI-search reputation platform. It measures how AI assistants describe and recommend a business, flags where they get it wrong, and helps the business publish the accurate answer, then checks again whether the answer changed.

We may update, modify, or discontinue features at any time with reasonable notice.

2. Eligibility

You must be at least 18 years old and capable of forming a legally binding contract. The Platform is for business and professional use; it is not for personal, family, or household purposes.

3. Accounts

You must provide accurate information when registering. You are responsible for maintaining the security of your credentials and for all activity under your account. Tell us immediately at qusai.naser@dhabiai.ae if you suspect unauthorized access.

4. Subscription and Payment

4.1 Plans and fees. Access to the Platform is offered on a subscription basis. Fees are set out on our pricing page or in your order form. All fees are in USD unless stated otherwise.

4.2 Free trial. Paid plans start with a 14-day free trial. We collect a payment method when the trial begins but charge nothing until it ends. Unless you cancel before the final day of the trial, your subscription starts automatically at the price shown when you signed up and renews each billing period until cancelled. We will email you before the trial ends. You can cancel at any time from your account settings, without contacting us.

4.3 Billing. We bill in advance on a monthly or annual cycle (depending on your plan). Subscriptions renew automatically unless you cancel before the renewal date.

4.4 No refunds. All fees are non-refundable except where required by law. If you cancel mid-cycle, you retain access until the end of the paid period.

4.5 Price changes. We may change fees on 30 days' notice. Continued use after the change takes effect is acceptance of the new price.

4.6 Overdue payments. Overdue amounts accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is lower. We may suspend access for overdue accounts with 7 days' notice.

5. Acceptable Use

You agree to use the Platform in accordance with our Acceptable Use Policy, which is incorporated into these Terms.

6. Your Content

You retain ownership of content you submit to the Platform ("Your Content"). By submitting content, you grant Ignite a limited, non-exclusive license to process and use that content to provide the Platform to you.

You are responsible for Your Content. You represent that you have all rights necessary to submit it and that it does not violate any law or third-party rights.

We do not use Your Content to train our AI models unless you separately agree in writing.

7. Our Intellectual Property

Ignite owns all rights in the Platform, including software, AI models, documentation, and brand assets. These Terms do not grant you any rights in Ignite's IP except the limited license to use the Platform during your subscription.

8. Confidentiality

Each party may receive confidential information from the other. Each party will protect the other's confidential information with at least the same care it uses for its own, and will not use it for any purpose other than the relationship governed by these Terms.

9. AI Output Disclaimer

The Platform uses AI to generate outputs. AI outputs may be inaccurate, incomplete, or inappropriate for your specific situation. You are responsible for reviewing all outputs before use. Ignite does not guarantee the accuracy, reliability, or fitness of AI-generated content. See also our Disclaimer.

10. Warranty Disclaimer

The Platform is provided "as is." To the fullest extent permitted by law, Ignite disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Platform will be error-free, uninterrupted, or secure.

11. Limitation of Liability

To the fullest extent permitted by law, Ignite's total liability to you for any claim arising from these Terms or your use of the Platform is limited to the fees you paid in the 12 months before the event giving rise to the claim.

Ignite is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, loss of data, or business interruption, even if Ignite has been advised of the possibility of such damages.

Some jurisdictions do not allow exclusion of implied warranties or limitation of liability; in those jurisdictions, our liability is limited to the fullest extent permitted.

12. Indemnification

You will indemnify, defend, and hold harmless Ignite and its officers, directors, and employees from any claim or expense (including reasonable legal fees) arising from: (a) Your Content; (b) your use of the Platform in breach of these Terms; or (c) your violation of any law or third-party rights.

13. Term and Termination

These Terms apply from the date you first use the Platform and continue until your account is closed. Either party may terminate with 30 days' written notice. We may terminate immediately if you breach these Terms materially or pose a legal or security risk to the Platform.

On termination, your access ends and we may delete Your Content after a 30-day wind-down period.

14. Governing Law and Disputes

These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, without regard to conflict-of-law rules. The courts of Dubai have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, except that either party may seek urgent injunctive relief in any court of competent jurisdiction.

15. Changes to These Terms

We may update these Terms. Material changes will be communicated by email or prominent platform notice at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.

16. General

• Entire agreement: these Terms (plus any order form) are the entire agreement between us on this subject.
• Severability: if any provision is unenforceable, the rest continues in effect.
• No waiver: failure to enforce any right is not a waiver of that right.
• Assignment: you may not assign these Terms without our consent. We may assign them in connection with a merger or acquisition.

17. Contact

Ignite Agent is operated by DHABIAI AUTOMATION – FZCO (trade licence 58887), IFZA Properties, Dubai Silicon Oasis, Dubai, United Arab Emirates. Email: qusai.naser@dhabiai.ae